Check these known limitations and requirements to see if the site editor will work for you
Web browsers and screen resolution for site editing
- 'Recommended' means we think this is the best choice for site editing. This is based on our testing and on customer feedback.
- 'Supported' means we test this system and will try to resolve any problems. We expect the site editor to perform acceptably on all supported systems.
- 'Unsupported' means we don't test this system. The site editor may still work but if you have a problem we can't help you resolve it.
- 1440 x 900 or higher
- 1280 x 800 or higher
- It's usually possible to work at 1024 x 768 but it won't be a great experience because it's just plain hard to design a site on a small screen.
- Under 1024 x 768
Web browsers for site editing
- Google Chrome (Mac or Windows)
- Internet Explorer 10+ (Windows)
- Edge (Windows)
- Firefox (Mac or Windows)
- Safari (Mac only)
We do not recommend any version of Internet Explorer for site editing. The site editor will work in IE 10 but you will usually get a faster, smoother more reliable experience with Google Chrome.
In an effort to provide a better user experience we developed our Editor 7 to work with the latest browser versions, so upgrading regularly your browser is recommended.
Site editing requires the use of a keyboard and a mouse, touchpad or similar pointing device. We do not support site editing using any kind of touch-screen, pen, voice control or other non-standard device attached to a computer.
Web browsers for published sites
Published site should work on all browsers that support CSS3 / HTML 5. This includes browsers on Android devices and iOS devices. Some browsers, like very old versions of Internet Explorer, have well documented problems with CSS and so you may find some degradation in the appearance of a page although the content should remain fully visible.
We test with the current version of Mac OS X and Windows and the previous major versions too. Currently, that is Windows 7 and Windows 8, Mac OS X 10.7.x and 10.8.x
The site editor should work with any version of Windows from Vista onwards or any version of Mac OS X version after 10.1 but we can't promise anything as we don't test on these older systems.
Unsupported devices and browsers for site editing
We don't support Phones or Tablets for editing websites. It is possible to manage your site, choose templates and perform most other non-editing tasks on a modern phone or tablet but for site editing we only support Windows and Mac OS computers running the browsers specified above.
We do not support any version of Linux. Editor 7 does work on some Linux systems but we don't test on Linux and we can't help you if you have a problem.
We do not support site editing with:
- Any version of Opera
- Internet Explorer 6, 7, 8 or 9
- Safari (Windows)
The site editor is intended to be used for creating websites for small business users. If used reasonably and in accordance with the documentation, it should work well and we will be happy to try and resolve any problems. If you use the site editor contrary to the documentation or for some other purpose we may be unable to help you.
File type, file count and file size
The site editor is not intended to be used for storing thousands of images or videos. There is no fixed upper limit but if you need to store huge numbers of files you should look for a specialist service.
- Max image size is 10Mb
- Max video file size is 10Mb
We recommend you host videos using a service like YouTube or Vimeo and use the appropriate widget to embed these within your site.
Supported file types
- JPG / JPEG
There is no fixed upper limit on page count but we don't test beyond 50 pages.
Number of widgets on a page
We don't recommend having more than 30 widgets on a page because this will probably make the page very slow to load. We can't offer support for any page with more than 60 widgets.
There is no fixed upper limit on image count but we don't test beyond 100 images or support more than 200.
You cannot upload more than 5 images at once.
- Minimum supported dimensions: 10 x 10 px
- Maximum supported dimensions: 1920 x 1920 px
Slideshows and Galleries
For Slideshows, we support a maximum of 10 images per slideshow/carousel and no more than 3 slideshows/carousels on a page. More than this will probably make the page very slow to load. For Galleries we support a maximum of 30 images per Gallery and 2 Galleries on a page.
Editor 7 includes the ability to preview a site at resolution similar to that of common devices like an iPhone and and iPad. This preview is intended to act as a guide and we cannot guarantee that the preview will exactly match any particular device.