1. Will you [support] be here whenever I have a doubt?
During UK business hours you can usually expect a response within an hour. Outside of UK business hours we will do our best to answer your questions as quickly as possible.
2. Which payment methods can I use?
You can pay monthly or yearly using Visa, Mastercard/Maestro, American Express or Paypal
3. Can I set up an online shop?
Yes. You can use our PayPal Widgets or you can embed another ecommerce platform into your BaseKit site (such as Ecwid or Wazala). Click on this link to take a look at our Ecommerce tutorials.
4. Will ".basekit" always appear in my URL?
5. Can I use a domain I bought somewhere else or do I have to transfer it?
You can use a domain bought somewhere else without a problem. There is no need for you to transfer your domain to us.
6. How much does a domain name cost?
Domain Names can cost from £7 up to around £20. It depends on the Domain Name you chose and how popular it is. They normally cost around £11 a year.
7. If I pay for a year but then I want to upgrade my account, what should I do?
You can click on Account and then you can change your account here. Or you can get in touch with our support team at https://basekit.zendesk.com
8. Do you have a blog feature?
No, but we are working on one for Editor 7.
9. Can you send me an invoice?
Invoicing is available in the Manage section.
10. I want to show my images - Do you have a gallery?
Yes, we have two widgets that can help you showing your images.
The first one is the Carousel Widget, which helps you to display a sequence of images. On the other hand we have the Slideshow Widget, which has transitions and effects that the Carousel doesn't have.
11. I already have a site. Can I import it into BaseKit?
No, we do not support site import.
12. I want to create more than 7 sites - is it possible?
Yes. You can get in touch with our support team so they can give you advise on a different account.
13. Can I upload my own videos to my BaseKit site?
Yes, you can upload videos up to 20mb. If its bigger try uploading it into youtube and link it to your basekit site. We recommend you to use the Video Widget.
14. Can I add adverts to my website?